Agenda for Children’s mission is to make Louisiana a state in which all children can thrive. Founded in 1984 as the state’s first independent child advocacy organization, Agenda has also served as the largest state provider of childcare resource and referral services in southeast Louisiana since 1989. Since our inception, Agenda has worked to improve child well-being in Louisiana through three key strategies:

  • advocating for better policies and programs to serve Louisiana’s children throughout the legislative and regulatory processes;
  • informing public discussions on children by monitoring the well-being of children at the state and parish levels through the KIDS COUNT project; and,
  • improving the quality of early childhood education through “on the ground” work in the early care and education sector in Southeast Louisiana, specifically by training practitioners, helping program administrators strengthen their organizational capacity, increasing access for families, and building public and private support for the work.

A trusted resource for policymakers, advocates, researchers, media representatives, youth serving nonprofit organizations, and early childhood professionals, Agenda is helping leaders, organizations, partnerships, and systems – at the local and state level – assess, improve, and align their practices and policies. Improving life outcomes for children is the vision that drives Agenda’s work.


Agenda for Children seeks a highly organized, self-motivated and dynamic person to serve as Program Manager, Observations and Accountability with the New Orleans Early Education Network (NOEEN) team. The New Orleans Early Education Network (NOEEN) is the state approved Community Network Lead Agency for Orleans Parish and an initiative of Agenda for Children and NOLA Public Schools. Through this role, NOEEN is responsible for supporting caregivers and families, helping early learning centers improve the quality of their services, coordinating early care and education enrollment, and serving as a point of contact between individual early care and education programs and the Louisiana Department of Education for reporting purposes and coordinating funding requests.

In order to improve the quality of all early care and education classrooms, The Louisiana Department of Education (LDOE) requires that classrooms with children ages zero to

4-years-old receive a classroom observation and quality rating. In order to accomplish this, Lead Agencies across the state, like NOEEN, utilize Teachstone’s Classroom Assessment Scoring System® (CLASS) in order to assess the quality of teacher-child interactions in every Orleans Parish early care and education classroom that receives public funding. The ratings produced from these observations allow families to make informed decisions about early childhood providers in their community.

The Program Manager, Observations and Accountability is responsible for the management of all CLASS observers and classroom observations in Orleans Parish and plays an integral role in the creation, coordination, and execution of the CLASS observation schedule.

The candidate does not need to have experience with the CLASS tool, but will have strong project/program management, logistics, compliance, and operations experience. To learn more about the CLASS rating system and LDOE’s utilization of CLASS, please visit this resource page.



  • Execute and communicate an efficient, effective observation protocol and CLASS observation schedule that meets all LDOE requirements;
  • Develop strong systems needed to complete observation scheduling and coordination efficiently and effectively;
  • Work with Agenda’s Manager, Program Quality to identify a pool of contracted CLASS Observers to conduct Local Observations: and maintain up-to-date contact information;
    • Monitor observer hiring needs to ensure the program has plenty of capacity to complete all required observations each semester;
    • Monitor observer hiring needs to ensure the program has plenty of capacity to complete all required observations each semester;
    • Support the recruitment and onboarding of new CLASS observers, including conducting interviews and orientations as necessary;
    • Create and distribute observer contracts with assistance from team members;
  • Assist with and ensure timely completion of annual certification of observers, in accordance with LDOE needs and requirements;
  • Work with Manager, Program Quality and Improvement to schedule and facilitate observer team meetings, both prior to the start each observation period and throughout the semester
  • Coordinate regular internal observation team meetings, including generation of agenda items, note-taking, delivery of related communications and execution of needed logistics;
  • Present at NOEEN Steering Committee meetings when requested;
  • Liaise with the LDOE and programs on progress, ongoing issues, concerns, and feedback as necessary;
  • Ensure all required scheduling and planning materials are sent to the LDOE on or before required deadlines;
  • Manage invoicing and payment system for all contracted observers and process observer payments;


  • Input all scheduling and availability to scheduling system to create CLASS observation schedule;
  • Ensure that programs and individuals receive regular communication regarding scheduling and reports are completed and submitted in a timely manner, as necessary;
  • Ensure that supplies and materials needed for observations are available and distributed to observers;
  • Manage general observation troubleshooting, including scheduling and protocol compliance;
  • Work with Manager, Program Quality and Improvement to ensure all observation incidents are recorded and responded to as appropriate;
  • Review site observation feedback responses and rectify any issues that arise with Manager, Program Quality and Improvement;
  • Coordinate with programs that do in-house observations and perform quality assurance audits, as necessary;
  • Process observation appeals in a timely manner, including submission to LDOE when appropriate.


  • Manage the delivery of required notices to relevant parties regarding Lead Agency obligations, including notice of observation, observer scheduling, data collection and submission, and others as required;
  • Manage the delivery of routine updates to all internal and external partners with relevant information related to observations, operations, partner updates, logistics, communications, payments, etc.;
  • Update all documents required for accountability and written communications required to aid efficient completion of observations prior to each semester;
  • Review external-facing CLASS-related materials with Manager, Program Quality and Improvement as needed, to ensure communication is consistent and on brand;
  • Monitor feedback regarding satisfaction with observations and share with Manager, Program Quality and Improvement to ensure that satisfaction is high.


  • Collect necessary scheduling and availability data from providers and contracted observers in order to create and update the CLASS scheduling system;
  • Collect and track observation data and scoring trends throughout the semester;
  • Ensure that observation orders are entered into the LDOE portal prior to observation;
  • Ensure all observations, including double codes, are entered in the LDOE portal and all feedback forms are shared with providers;
  • Work with Manager, Program Quality and Improvement to ensure all physical copies of CLASS scorebooks are delivered to NOEEN and kept on file in accordance with LDOE requirements;
  • Maintain up-to-date observer information, including CLASS certifications, re-certifications, and calibration score receipts and reports.


  • Strong project management skills and experience, self motivated, and task and solutions oriented;
  • Ability to problem solve, be flexible and adapt quickly to frequently changing circumstances;
  • Experience with CLASS and/or compliance preferred, though not required;
  • Excellent oral and written communication skills, interpersonal skills, and organizational skills;
  • Attention to detail and consistent professional conduct;
  • Strong tracking, sorting, and reporting data skills using Excel/Google Sheets databases;
  • Ability to manage complex, time-bound projects, data-based decision-making, and long- and short-term deliverables;
  • Ability to work both independently and as a member of a team;
  • Experience working with diverse populations;
  • Commitment to providing high quality customer service support, exemplifying respect, patience, flexibility, attentiveness, and cultural awareness.


Agenda for Children Competencies:

  • Commitment
  • Responsibility
  • Quality
  • Cross Cultural Responsiveness
  • Can-do Positive Attitude

Program Manager, Observations & Accountability Competencies:

  • Work to advance equitable access for New Orleans families
  • Demonstrate dedication to transparent, accountable systems and procedures
  • Be adaptable, solutions-oriented, and self-motivated
  • Invest in, and take ownership for, our team, organization, and community's success
  • Embody service as a core value of Agenda for Children's work

TIMELINE AND APPLICATION: The application deadline for this role is Thursday, December 15th. We may close the application at any point following this deadline, so we encourage anyone interested to apply as soon as possible.


Salary between $45,000 - $55,000 depending on experience and qualifications. Agenda staff members are eligible for organization benefits, including a minimum of five vacation days, which are accrued on a semi-monthly pay period. Additional benefits include retirement, health, dental, vision, flexible spending account, ten days sick leave, short-term disability, life insurance, and a minimum of 22 additional days observed as organizational holidays.

Agenda for Children is an Equal Opportunity employer and considers all applicants on the basis of merit without regard to race, gender, color, religion, national origin, age, marital status, or disability.